Shipping policy
At RinovaMarket, we proudly provide worldwide shipping to creators, photographers, streamers, and businesses across the globe.
Processing Time
Orders are typically processed within 1–3 business days.
Processing includes:
- Order verification.
- Product preparation.
- Quality inspection.
- Packaging.
Orders placed on weekends or holidays may require additional processing time.
Delivery Time
Estimated delivery time:
7–10 business days worldwide.
Delivery estimates may vary depending on:
- Destination country.
- Customs procedures.
- Carrier performance.
- Seasonal demand.
Shipping Cost
We proudly offer:
FREE Worldwide Shipping
No minimum purchase is required.
Tracking Information
Tracking information is generally provided after shipment.
Customers may track orders using the information supplied by email.
Customs and Duties
International orders may be subject to:
- Customs duties.
- Import taxes.
- Regulatory fees.
These charges are determined by local authorities and remain the responsibility of the customer.
Shipping Delays
While we strive to deliver within estimated timeframes, delays may occasionally occur.
Factors beyond our control include:
- Weather disruptions.
- Customs inspections.
- Transportation interruptions.
- National holidays.
- Carrier operational issues.
Incorrect Shipping Information
Customers are responsible for ensuring shipping information is accurate.
RinovaMarket is not responsible for delays or losses caused by incorrect addresses submitted during checkout.
Lost Packages
If a package appears lost during transit, please contact us immediately.
We will work with the shipping carrier to investigate and resolve the situation whenever possible.
Damaged Deliveries
If your package arrives damaged:
- Take photographs immediately.
- Keep all packaging materials.
- Contact us as soon as possible.
Contact
RinovaMarket
15 Rue Chef Wellie Picard
Wendake, QC, Canada
Email: support@rinovamarket.store
Phone: (705) 949-2644