At RinovaMarket, we are committed to providing high-quality photography, lighting, and content creation equipment designed to help creators achieve professional results. Your satisfaction is important to us, and we strive to make every purchase a positive experience.

This Return & Refund Policy explains your rights and responsibilities when requesting a return, replacement, or refund from RinovaMarket.

30-Day Return Guarantee

We proudly offer a 30-day return and refund policy on all eligible purchases.

Customers may request a return within 30 calendar days from the date the order is delivered.

If more than 30 days have passed since delivery, we may unfortunately be unable to offer a refund or exchange.

Eligibility for Returns

To qualify for a return:

• The item must be unused or only minimally tested.
• The item must be in its original condition.
• The product must include all original accessories, manuals, packaging materials, and components.
• The item must not show signs of misuse, abuse, alteration, or accidental damage.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items may not be eligible for return:

• Products damaged through customer misuse.
• Items modified after delivery.
• Products returned without original components.
• Clearance, final sale, or specially marked non-returnable items.
• Gift cards and promotional vouchers.

Damaged or Defective Products

If your product arrives damaged, defective, or not functioning as intended, please contact us immediately.

To assist with verification, we may request:

• Photographs of the product.
• Photographs of the packaging.
• A brief description of the issue.
• Order information.

Once verified, we may provide:

• A replacement product.
• A replacement component.
• A full refund.
• A partial refund when appropriate.

Incorrect Items

If you receive an incorrect item, please contact us within 7 days of delivery.

After verification, we will arrange a replacement shipment or provide a refund.

Return Process

To initiate a return:

1. Contact our support team.
2. Include your order number.
3. Provide the reason for the return.
4. Wait for return instructions from our team.

Returns sent without authorization may experience delays in processing.

Return Shipping Costs

If the return results from our error, including:

• Incorrect product sent.
• Defective item.
• Shipping damage.

RinovaMarket will cover the return shipping costs whenever applicable.

For customer preference returns, customers may be responsible for return shipping expenses.

Refund Processing

Once the returned item is received and inspected, we will notify you regarding approval status.

Approved refunds are generally processed within 5–10 business days.

Refunds will be issued to the original payment method whenever possible.

Depending on your payment provider, additional processing times may apply.

Exchanges

We offer exchanges for:

• Defective products.
• Damaged products.
• Incorrect items received.

Exchange requests are subject to inventory availability.

Order Cancellation

Orders may be canceled before fulfillment begins.

Once an order has entered processing, packaging, or shipment stages, cancellation may no longer be possible.

Fraud Prevention

To protect our customers and business, RinovaMarket reserves the right to deny refund requests involving:

• Fraudulent activity.
• Abuse of return policies.
• Excessive return behavior.
• Unauthorized chargebacks.

Contact Us

For return and refund assistance, please contact:

RinovaMarket
15 Rue Chef Wellie Picard
Wendake, QC, Canada

Email: support@rinovamarket.store

Phone: (705) 949-2644